Chatbots vs. IVR: The Difference and Pros and Cons
Why it matters: Chatbots and IVR systems are two commonly used support systems in business. It is important to know what they are, the advantages and disadvantages of both, and the differences between them.
Why it matters: Chatbots and IVR systems are two commonly used support systems in business. It is important to know what they are, the advantages and disadvantages of both, and the differences between them.
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